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F.A.Q.

PAYMENT

We accept all major credit cards
Visa | Discover | Mastercard | American Express
Paypal
Check & money orders

Please do not send cash through the mail, it is not a safe/secure method of payment.

For orders placed with a personal check/money order, your order will begin to process once payment has been received and cleared.

SHIPPING

U.S. priority mail or UPS shipping | $8.75-$17.50

Unfortunately as of 4-11-14 we are no longer able to ship internationally.

U.S. customers: Packages are shipped by Ponoko and sent USPS (United States Postal Service) priority mail or UPS (United Parcel Service). A tracking number will be provided to you once your order ships. Delivery in 3-7 days.

TURN AROUND TIME

Orders are shipped in 7-10 business days.

RETURN POLICY

If you have any questions about your order, email us asap. Your satisfaction is important to us, if you are not satisfied with your purchase, you may return the product within 30 days for either an even exchange or refund. Buyer is responsible for return shipping fees. We can not accept returns on custom items or items that have been altered. All sales are final on custom made products.

ACRYLIC JEWELRY INFO:

Your charms will arrive with a protective paper backing or a clear film. This prevents the laser machine from burning/scorching the charms, and also protects the charms during shipment. You will need to peel off paper backing before use.



*Always remove jewelry when washing hands, showering, or swimming. Do not get any lotion, perfume, hairspray, or anything alcohol based on your jewelry. These chemicals will weaken the acrylic material and cause it to crack.

*You may clean your jewelry with a soft cloth, such as an eyeglass cloth. To remove dust/lint, use a soft brush (i.e. makeup brush or paintbrush).

All art work, text, images, & designs Copyright DIY OR DIE, 2006-2014.